|Position:||Launch Scheduling Lead|
|Division:||Fision Home / Hotwire Communications|
|Location:||Fort Lauderdale, FL|
|Open Date:||Fri Apr 14th, 2017|
Responsible for leading a team at our office location and performing all the back office functions to implement our services in a systematic manner using knowledge, skill and industry best practices. The Lead works between the team and internal departments within the company. They support the onsite team and lead the back office team to support Launch operations, and maintain them throughout the launch process. This includes shift patterns to support extended office hours, training of new personnel, and adherence of scheduling appointments, shelling accounts, home surveys, and also follow up surveys. Additionally the Lead directs the team to provide VPN & VNN telephone support with the additional responsibility of supporting work orders, trouble tickets and billing activation.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
Equal Employment Opportunity
Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.
Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.
*Sponsorship is not available for this position