Position: Quality Control Technician
Division: Fision Home / Hotwire Communications
Department: Launch Install Technicians
Location: Naples, FL
Open Date: Fri Sep 9th, 2016


The Quality Control Technician will be responsible for quality installation practices and customer training during installation of Hotwire services including video, voice, and internet 


Essential Duties/Responsibilities:

  • Responsible for quality assurance inspections of head end facilities, OSP fiber, and installation practices during installation of Hotwire services launches including video, voice and internet
  • Ensures all installation work is done according to company quality standards
  • Performs necessary repairs
  • Facilitates field training for technicians on all Hotwire installed products and services
  • Assists with on-site inspections and personal protective equipment (PPE) inspections of technicians
  • Works closely with installation team to ensure ongoing quality installs
  • Maintains a safe work environment by following safe practices and adhering to safety policies. This includes practicing safe driving techniques
  • Updates and improves job knowledge by participating in educational opportunities, and reading technical publications
  • Other duties as assigned



  • Knowledge of all industry accepted standards and practices including IEEE, NEC, TIA, EIA, Bell core, BICSI etc.
  • Experience working with fiber optics, Ethernet, and RF architectures
  • Follow Installation best practices / delivery methods of voice, data and video services
  • Ability to trouble shoot video, telephone and internet problems from any telecommunications mark to customer premise equipment
  • Ability to configure, customers computers for internet operations
  • Ability to test and tone all drop wires from equipment room to end user location
  • Must have valid driver’s license and transportation
  • Must be able to work with or without direct supervision
  • Must be able to work overtime, nights and weekends
  • Must be proficient at using small hand tools and larger power tools.  Must be comfortable working on a ladder and all heights


Physical Demands:

  • Applicant must be able to lift 50 pounds and operate efficiently and effectively in customer attic and crawl spaces
  • You must work within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
  • The employee is required to talk and hear
  • The employee is often required to sit and use their hands and fingers, to handle or feel
  • The employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl sometimes in tight spaces
  • Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse

 Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com