Position: Launch Account Manager
Division: Fision Home / Hotwire Communications
Department: Launch
Location: Naples, FL
Open Date: Thu Sep 28th, 2017

Purpose Statement

The Launch Account Manager for Upgrades and New Construction AND/OR Overbuilds is responsible for on-site representation of Hotwire Communications to the community developer or property management group as well as community members/residents. This role acts as the direct liaison to answer questions about service, pricing, porting phone numbers, and survey and install schedules / appointments. They can also perform customer education after install.

 

Essential Duties/ Responsibilities

  • Once contact is signed provide marketing the following information:

    • Copy of the contract

    • Resident roster

    • Completed marketing menu requesting:

  1. Rate sheet
  2. Website developed
  3. Collateral
  4. Requesting Billing Codes
  • Work with Marketing to coordinate “pre-launch” community-wide signup event with the goal of kick-starting the home survey/LOA process with On-Site Operations Team

  • Be on site throughout entire launch of project (if it is an existing community). Hold meetings whenever appropriate with community representatives or developer

  • Be available to residents to answer questions about Hotwire products, rate sheets and porting phone numbers

  • Represent Hotwire during scheduled property Town Halls and/or Board Meetings

    • Recruits other appropriate internal personnel required depending on the volume or subject matter

  • Obtain list of VIPs, Board Members and other “friendlies” for testing and initial installs

  • Personally handle MSAs and all correspondence for VIPs, Board Members other “friendlies”

  • Handles all escalated customer and on-site subscriber issues

  • Shell Install orders or create Change orders for property depending on the need

  • Complete outgoing calls to the demand at need for ongoing property/ properties.

    • Home Survey call

    • Installation calls

  • Handoff launch or conversion to normal operations and account management when appropriate

  • Perform all other duties as assigned

Required Qualifications

  • Bachelor’s degree preferred or equivalent

  • 2-4 years of telecommunications industry experience with account management experience preferred

  • Strong English verbal and written skills

    Desired Qualifications

  • Strong time management skills

  • Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)

  • Excellent customer service skills

  • Attainment in identifying a client’s needs and providing strategic solutions

 

Physical Demands

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

 

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

 

*Sponsorship is not available for this position

 

If interested in this or any of the open positions, please email your resume and cover letter to careers@hotwiremail.com.

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com