Position: Installation Manager
Division: Fision Home / Hotwire Communications
Department: Launch Operations
Location: Fort Lauderdale, FL
Open Date: Wed Sep 6th, 2017

Purpose Statement:

 

  • The Installation Manager is responsible for directing and coordinating the overall installation and service activities for a team of Supervisors in the Southeast Florida Region. Responsible for team management, effective resource utilization and ensuring sufficient skills, training and equipment are available for Installation Technicians to successfully complete service orders and trouble tickets in a timely manner.

 

Essential Duties/Responsibilities:

 

  • Responsible for all safety and associated duties pertaining to Hotwire services, activation and maintenance. Must lead by example.
  • Responsible for meeting commitments to customers and following up to guarantee customer satisfaction.
  • Responsible for applying adopted company policies, operational practices and coordinating training to enable successful service installations.
  • Responsible for preparation of customer sites for services by completing pre-inspections and making necessary arrangements with builders, property managers and community residents.
  • Responsible for installation and service of all company offered products utilizing company processes and systems.
  • Perform other related duties as assigned by the Director of Field Operations.
  • Responsible for service/installation training for Install Technicians.
  • Responsible for meeting/exceeding company objectives for installation activity.
  • Conducts “Ride Along” practices with Install Technicians weekly.
  • Conducts Property Manager visits in order to provide face to face communication with the properties. Provides his/her contact information to Property Manager for proper escalation of trouble issues.
  • Manages supervisor/technicians reports and inspects work order documents.
  • Works closely with Dispatch to coordinate daily activities in the Region.
  • Works closely with the NOC on escalation of trouble issues.
  • Directly manages a team of supervisors in all facets of services installation and trouble ticket functions. Performs management responsibilities in accordance with the organizations policies and applicable laws; responsibilities include interviewing and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

 

Qualifications/Requirements including Educational, Work History, or Certifications:

 

  • Problem Solving – Identifies and resolves problems in a timely manner.
  • Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service – Responds promptly to customer needs; Meets commitments.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations.
  • Teamwork – Able to build morale and group commitments to goals and objectives; Support everyone’s efforts to succeed.
  • Change Management – Communicates change effectively.
  • Delegation – Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership – Inspires and motivates others to perform well.
  • Managing People – Fosters quality focus in others; Improves processes, products and services.
  • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures.
  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically upholds the organizations values.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organizational goals and values; Supports affirmative action and respects diversity.
  • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Motivation – Sets and achieves challenging goals.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes and schedules other people and their tasks; Develops realistic action plans.
  • Professionalism – Approaches other in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
  • Adaptability – Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality – Ensures work responsibilities are covered when absent.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative – Takes independent actions and calculated risks. Looks for and takes advantage of opportunities.
  • Maintains a valid Florida Driver’s License and driving record that meets Hotwire Communications standards. Also maintains current automobile insurance.

Education and Experience:

  • Technical degree; College degree preferred.
  • Two years successfully leading three or more supervisors with a team of 40-50 installation technicians.
  • Five years prior technician/installation work experience is essential.
  • Prior management experience in an operational/installation role preferred.

 

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com