Position: Account Manager
Division: Fision Home / Hotwire Communications
Department: Account Management, Fision Home
Location: West Palm Beach, FL
Open Date: Fri Jun 9th, 2017

Purpose Statement:


An Account Manager maintains and builds relationships with the Boards as well as POA offices for assigned operational Hotwire properties. They are responsible for the overall good “health” of the property including customer satisfaction, service delivery and status of accounts receivable. An Account Manager is the key communicator between the company and the property.


Essential Duties/Responsibilities:


  • Professionally and appropriately represents the company on site at their assigned properties
  • Cultivate relationships with the property management staff at the various communities and maintain regular site visiting schedule
  • Create relationships with VIP residents and cultivate a useful dialog
  • Be aware of and make contact with the various board members when appropriate. Account Manager must be responsive and tend to the client’s needs and requests
  • Account Manager must handle crisis situations in a professional manner and liaise with the property when technical difficulties arise from time to time informing the property when and how services will be restored and or improved
  • Handle escalations when necessary from residents
  • Ensure the client has an overall positive experience as it relates to Hotwire and the services they provide. Build relationships with all departments to ensure property has all needs met and maintained
  • Support events and other promotional activities at their assigned properties
  • Drive projects forward to meet the expectations of our properties and contractual obligations as needed
  • Demonstrates expansive knowledge of Hotwire Communications products and services
  • May assist internal leadership with creating strategies and sales plans
  • Performs all other duties as assigned





  • Bachelor’s  degree preferred or equivalent
  • 2-4 years of telecommunications industry experience with account management experience preferred
  • Strong English verbal and written skills



  • Excellent customer service skills; Sustained service oriented focus
  • Excellent oral and written communication skills
  • Strong time management skills
  • Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Attainment in identifying a client’s needs and providing strategic solutions


Physical Demands:


While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Environment:


This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.


Equal Employment Opportunity


Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.


Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.


*Sponsorship is not available for this position




If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com