Position: Operational Service Technician
Division: Fision Home / Hotwire Communications
Department: Field Service Operations
Location: Jersey City, NJ
Open Date: Fri Apr 28th, 2017


The Operational Service Technician is responsible for quality standards during installation and troubleshooting of Hotwire services including video, voice and internet. The Field Technician is the advocate for the community assigned within Hotwire. The Field Technician is the eyes and ears for quality of service provided on site at the community.

Essential Duties/Responsibilities:

  • Installation, maintenance and repair of Hotwire’s full suite of services, including voice, data, video.
  • Troubleshooting all Hotwire services carried via our private HFC systems.
  • Perform installs, trouble calls, upgrades, and downgrades associated with daily route.


  • Must have minimum of 3 years’ experience in installing and testing cable, phone and internet.
  • Experience with Dish Network/Directv preferred.
  • Working knowledge of CATV systems including analog, digital, QAM a must.
  • Working knowledge of phone systems including VOIP and P.O.T.S.
  • Must be proficient at using small hand tools and larger power tools. Must be comfortable working on a ladder and all heights.
  • Ability to install and terminate all types of coax including RG6 and RG11 as well as Cat5/6 drop wire.
  • Ability to install and configure customer premise equipment such as modems, digital STB, DVR, and EMTA
  • Ability to trouble shoot video, telephone and internet problems from any telecommunications demarc to customer premise equipment.
  • Ability to use and understand test equipment such as signal meters, butt-sets, spectrum analyzers and cable locators.
  • Ability to configure customer computers for internet operations.
  • Knowledge of WiFi, routers, and gaming equipment a plus.
  • Must have valid driver’s license and transportation.
  • Must be able to work overtime, nights, and weekends.
  • Must be able to work with or without direct supervision.
  • May be required to perform non-essential duties as assigned by manager.

Physical Demands:

Lifting of 50 pounds and occasional attic work

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

This list is may not be all the responsibilities associated with the job description.

Work Environment:

Single family homes or condo and/or telecommunication rooms.

Equal Employment Opportunity

Hotwire Communications is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or Veteran status.

Hotwire Communications does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Hotwire Communications and Hotwire Communications will not be obligated to pay a placement fee.

*Sponsorship is not available for this position

If interested in this or any of the open positions, please email your resume
and cover letter to careers@hotwiremail.com